Base: $20.75 - $22.75 usd ph; bonus/equity: not sp...
On-site
Customer service leadership experience
Front desk team management skills
Billing issue resolution expertise
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly
Job Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly.
The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility standards are met.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health insurance.
Matching Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly.
Salary
Base: $20.75 - $22.75 USD per hour; Bonus/Equity: Not specified; Benefits: Competitive pay plus vacation, holiday, sick pay, health/dental/vision, 401(k) matching
Skills & Requirements
Must-have
Customer service leadership experience
Front desk team management skills
Billing issue resolution expertise
Member retention strategy execution
Facility cleanliness standards maintenance
Nice-to-have
Fitness industry operational knowledge
Social media reputation management
Empathetic problem-solving mindset
Fast-paced environment adaptability
Team motivation and culture building
Key Requirements
CPR certification within 30 days of employment
Pass background check successfully
Complete EōS Ethos and Customer Service Training within 30 days
Ability to lift more than 40 lbs routinely
Proficiency with fitness management software and Microsoft Office