Senior Customer Service Representative, Customer Contact Centre
Manulife Financial Inc
Hybrid
3+ years of customer service experience
Excellent telephone manner
Fast and accurate typing skills
Manulife Financial Inc is seeking a Senior Customer Service Representative for their Customer Contact Centre, focusing on providing exceptional service for financial and wealth management products. The ideal candidate should possess strong customer service skills, relevant experience, and the ability to work in a hybrid environment
Job Summary
The customer is the focus of everything we do, and millions of end users rely on our products daily.
We believe in the value of empowering Senior Customer Service Representatives with the resources to solve critical problems.
We’ll empower you to learn and grow the career you want in a flexible environment.
Matching Summary
Match Score: 85
Manulife Financial Inc is seeking a Senior Customer Service Representative for their Customer Contact Centre, focusing on providing exceptional service for financial and wealth management products. The ideal candidate should possess strong customer service skills, relevant experience, and the ability to work in a hybrid environment.
Skills & Requirements
Must-have
3+ years of customer service experience
Excellent telephone manner
Fast and accurate typing skills
Nice-to-have
Mature and pleasant personality
Self-motivated and able to work independently
Good communication skills in English and Chinese
Key Requirements
HKDSE/HKCEE/diploma qualification required
IIQE 1,3,5 preferred
Experience in Individual Financial Products preferred