Wireless Escalations Software Engineer (hybrid)

Cisco UK

Base: $137,000.00 to $200,500.00; bonus/equity: el...
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5+ years technical onboarding experience
Saas or enterprise it support background
Proven escalation management track record
** Cisco UK is seeking a Wireless Escalations Software Engineer to facilitate customer onboarding and manage technical escalations within their Cisco Spaces platform. The ideal candidate will have a strong background in technical support and SaaS environments, along with relevant experience in wireless technologies and Cisco solutions. **

Job Summary

  • The role involves acting as the primary technical resource for end-to-end customer onboarding from initial engagement through successful feature deployment.
  • Engineers will own complex technical escalations by collaborating with Engineering to facilitate bug fixes and ensure timely problem resolution.
  • Employees are eligible for competitive compensation including base salary ranges up to $277,600 in specific metro areas, plus equity and comprehensive benefits.

Matching Summary

Match Score: 75

** Cisco UK is seeking a Wireless Escalations Software Engineer to facilitate customer onboarding and manage technical escalations within their Cisco Spaces platform. The ideal candidate will have a strong background in technical support and SaaS environments, along with relevant experience in wireless technologies and Cisco solutions. **

Salary

Base: $137,000.00 to $200,500.00; Bonus/Equity: Eligible for annual bonuses and restricted stock units; Benefits: Medical, dental, vision, 401(k), paid time off

Skills & Requirements

Must-have

  • 5+ years technical onboarding experience
  • SaaS or enterprise IT support background
  • Proven escalation management track record
  • STEM undergraduate degree required

Nice-to-have

  • Artificial Intelligence (AI) technology familiarity
  • Wireless technologies expertise
  • Cisco technologies and solutions knowledge
  • Strong analytical troubleshooting skills
  • Diagnostic tool development experience

Key Requirements

  • Undergraduate degree in STEM field
  • 5+ years of relevant professional experience
  • Experience in SaaS or enterprise IT environments

Work Rights

Not specified

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