Call Center Executive

NMC

Dubai, United Arab Emirates
1 year contact center experience
Multi-line switchboard operation
Patient-focused environment experience
You will serve as the first point of contact for patients, providing exceptional customer service and support

Job Summary

  • You will serve as the first point of contact for patients, providing exceptional customer service and support.
  • The role involves managing multiple incoming calls simultaneously to schedule appointments and confirm insurance details.
  • Employees must strictly adhere to NMC's regulations regarding patient safety, infection control, and JCI standards.

Matching Summary

You will serve as the first point of contact for patients, providing exceptional customer service and support.

Skills & Requirements

Must-have

  • 1 year contact center experience
  • Multi-line switchboard operation
  • Patient-focused environment experience

Nice-to-have

  • Calm handling of difficult patients
  • Excellent telephone etiquette
  • Strong interpersonal communication skills

Key Requirements

  • Minimum 1 year experience as a contact center agent
  • Experience in a patient focused environment
  • Operation of multi-line switchboard system

Work Rights

Not specified

Tailored Resume

Cover Letter