Customer Support Manager

024

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5+ years leading customer facing teams
Multi-channel call centre experience
Helpdesk ticketing systems proficiency
** HUB24 is seeking a Customer Support Manager to lead a high-performing team focused on delivering exceptional customer service experiences. The role involves overseeing daily operations, managing team performance, and collaborating with internal stakeholders to enhance customer outcomes. **

Job Summary

  • The role is responsible for leading the delivery of high-quality customer service experiences while building a capable, engaged, and high-performing team.
  • HUB24 empowers employees to bring ideas and creativity to work, fostering a culture that supports real impact on business and customer success.
  • The position acts as the escalation point for complex issues and partners with internal stakeholders to enhance end-to-end customer outcomes.

Matching Summary

Match Score: 75

** HUB24 is seeking a Customer Support Manager to lead a high-performing team focused on delivering exceptional customer service experiences. The role involves overseeing daily operations, managing team performance, and collaborating with internal stakeholders to enhance customer outcomes. **

Skills & Requirements

Must-have

  • 5+ years leading customer facing teams
  • Multi-channel call centre experience
  • Helpdesk ticketing systems proficiency
  • Strong stakeholder management capabilities
  • Fast-paced environment adaptability

Nice-to-have

  • Championing customer-first mindset
  • Data-driven continuous improvement
  • Cross-functional collaboration skills
  • Innovative and ambitious culture fit
  • High attention to detail

Key Requirements

  • 5+ years experience leading customer facing teams
  • Experience with multi-channel call centre systems
  • Ability to work in a fast-paced environment

Work Rights

Not specified

Tailored Resume

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