Head Universal Banker, Costa Mesa Harbor Branch

Work From Home With CiCi

Costa Mesa, California, United States
Base: $53,670.00 - $70,030.00; bonus/equity: discr...
Not specified (could assume hybrid based on the nature of the role).
Exceptional service delivery
Sales and service transactions
Risk and control championing
The Head Universal Banker position at Citi's Costa Mesa Harbor Branch involves leading a team to deliver exceptional customer service and sales, while ensuring compliance with bank policies. The role requires hands-on leadership, customer interaction, and the ability to manage complex transactions effectively

Job Summary

  • The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to our internal and external customers while guiding and supporting the branch team.
  • This role not only executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) but also leads, coaches, and mentors team members.
  • Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Matching Summary

Match Score: 85

The Head Universal Banker position at Citi's Costa Mesa Harbor Branch involves leading a team to deliver exceptional customer service and sales, while ensuring compliance with bank policies. The role requires hands-on leadership, customer interaction, and the ability to manage complex transactions effectively.

Salary

Base: $53,670.00 - $70,030.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards; Benefits: Medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Skills & Requirements

Must-have

  • Exceptional service delivery
  • Sales and service transactions
  • Risk and control championing
  • Digital capabilities expertise
  • Client problem resolution

Nice-to-have

  • Positive can-do attitude
  • Customer first culture
  • Teamwork and collaboration
  • Proactive client engagement

Key Requirements

  • 2-4 years relevant experience
  • High School diploma or equivalent

Work Rights

Not specified

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