Life Insurance And Annuities Call Center Support - Us
DXC Technology
USA, TX, United States
**
Respond to requests via telephone
Research and respond to requests
Access multiple electronic systems
**
DXC Technology is seeking a Call Center Support representative for Life Insurance and Annuities. The role involves providing customer service support, processing transactions, and maintaining strong customer relationships, all while requiring specific industry experience and skills.
**
Job Summary
Provide service to Annuity or Life customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans.
Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of claims, policy provisions, values, basic procedures, etc.
DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.
Matching Summary
Match Score: 75
**
DXC Technology is seeking a Call Center Support representative for Life Insurance and Annuities. The role involves providing customer service support, processing transactions, and maintaining strong customer relationships, all while requiring specific industry experience and skills.
**
Skills & Requirements
Must-have
respond to requests via telephone
research and respond to requests
access multiple electronic systems
enhance and strengthen customer relationship
strong verbal, interpersonal skills
superior telephone etiquette
articulate ideas clearly
work in a team environment
strong organizational skills
manage stress effectively
strong computer skills
generate innovative process improvements
strong math and analytical skills
Nice-to-have
support special campaigns
passion to stay consistent to phone metrics
Key Requirements
High School diploma required
1-2 years of Life Insurance and Annuities experience
Understanding of insurance products
Call center experience required
Excellent oral & written communication skills
Excellent listening skills
Ability to understand and respond clearly
Demonstrated ability to work in a team environment