Northern Trust is seeking a Human Resource Services Analyst to serve as the first point of contact for employee and manager HR inquiries. The ideal candidate will have a background in human resources, excellent customer service skills, and the ability to navigate a fast-paced environment
Job Summary
As a Human Resource Services Analyst at Northern Trust, you will be the first point of contact for employee and manager queries, providing guidance and coaching on HR Policies and Programs.
This role will interact with all levels of employees to answer HR questions and resolve issues while complying with company and legal policies, covering operations across 10 countries.
The company encourages movement within the organization, offers accessible senior leaders, and is committed to assisting the communities it serves.
Matching Summary
Match Score: 85
Northern Trust is seeking a Human Resource Services Analyst to serve as the first point of contact for employee and manager HR inquiries. The ideal candidate will have a background in human resources, excellent customer service skills, and the ability to navigate a fast-paced environment.
Skills & Requirements
Must-have
HR Policies and Programs
HR Data and processes
HR Call Centre Representation
Employee Lifecycle Administration
Case Management System
Service Level Agreements (SLAs)
Nice-to-have
Customer and delivery orientated image
Proactive status updates
Process improvement recommendations
Flexible and collaborative work culture
Key Requirements
College or University degree and/or relevant work experience