Team Manager

Iberdrolarenovablesinternacional

Glasgow, United Kingdom
£44,000 - £55,000 py; not specified; not specified
Customer service contact centre experience
Manage inbound service levels
Data-led monitoring and corrective action
As Team Manager, you’ll deliver customer satisfaction and achieve business performance targets through effective leadership, mentoring and coaching of customer service agents

Job Summary

  • As Team Manager, you’ll deliver customer satisfaction and achieve business performance targets through effective leadership, mentoring and coaching of customer service agents.
  • Manage call centre agents virtually between Glasgow and Prenton offices to deliver exceptional Customer Service.
  • With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

Matching Summary

As Team Manager, you’ll deliver customer satisfaction and achieve business performance targets through effective leadership, mentoring and coaching of customer service agents.

Salary

£44,000 - £55,000 per annum; Not specified; Not specified

Skills & Requirements

Must-have

  • Customer Service Contact Centre experience
  • Manage inbound service levels
  • Data-led monitoring and corrective action
  • Lead collaborative and agile department
  • Operate in technology-enabled contact centre
  • Interpret operational data and real-time insight

Nice-to-have

  • Mentoring and coaching customer service agents
  • Proactive and flexible during exceptional events
  • Support staff development, creativity, and innovation
  • Positive impact on family wellbeing and future savings

Key Requirements

  • Team Leader / Manager experience
  • Ability to coach, train and mentor staff
  • Good planning & organising capability
  • Strong Leadership and motivational skills
  • Excellent communication and interpersonal skills
  • Computer literacy, including MS Office
  • Experience with advanced call handling systems

Work Rights

Not specified

Tailored Resume

Cover Letter