Engineer Analyst – Contact Center Testing Automation & Ai Enablement
Assurant Inc
Hyderabad, India
Contact center automation
Ai prompt engineering
Omnichannel contact center technologies
The Engineer Analyst is responsible for driving the automation of existing contact center processes and the practical adoption of AI across omnichannel contact center technologies
Job Summary
The Engineer Analyst is responsible for driving the automation of existing contact center processes and the practical adoption of AI across omnichannel contact center technologies.
A core accountability of this role is AI prompt scripting, orchestration, and optimization to ensure consistent, scalable, and compliant AI behavior across contact center use cases.
This role works within one or more Agile scrum teams to partner closely to modernize workflows, reduce manual effort, and enable intelligent, data-driven contact center operations.
Matching Summary
The Engineer Analyst is responsible for driving the automation of existing contact center processes and the practical adoption of AI across omnichannel contact center technologies.
Skills & Requirements
Must-have
Contact Center Automation
AI Prompt Engineering
Omnichannel Contact Center Technologies
Process Automation and Optimization
AI Enablement and Prompt Engineering
Contact Center Technology Enablement
Nice-to-have
Agile Scrum Teams
Continuous Improvement
Data-Driven Operations
Ethical AI Considerations
Key Requirements
Bachelor’s degree in Engineering, Computer Science, Information Systems, or equivalent practical experience
5+ years of experience with contact center technologies