Base: market conform salary; bonus/equity: bonus; ...
Hybrid
Professional customer service
Service mindset
Handling customer calls
KONE is seeking a Customer Service Representative in Den Haag, Netherlands, who embodies a strong service mindset and excels in providing high-level customer service. The role involves managing customer inquiries and service requests while collaborating with a diverse team in a hybrid work environment
Job Summary
As a Customer Service Medewerker, you are the voice of KONE, providing professional, high-level service during every customer interaction.
Your responsibilities include friendly and professional handling of fault and entrapment reports, dispatching them to the correct service technician, and accurately documenting data in the system.
KONE offers a market-conform salary, generous leave (41 days), hybrid working options, lease a bike program, development opportunities, and pension build-up.
Matching Summary
Match Score: 85
KONE is seeking a Customer Service Representative in Den Haag, Netherlands, who embodies a strong service mindset and excels in providing high-level customer service. The role involves managing customer inquiries and service requests while collaborating with a diverse team in a hybrid work environment.
Salary
Base: market conform salary; Bonus/Equity: bonus; Benefits: generous leave (41 days), lease a bike, pension build-up, discounts
Skills & Requirements
Must-have
professional customer service
service mindset
handling customer calls
dispatching service technicians
documenting system data
Dutch and English language skills
Nice-to-have
collaborative working culture
innovative environment
employee engagement focus
ethical business practices
team player
Key Requirements
MBO-4 work and thinking level
customer-friendly attitude
excellent communication skills
stress resistant
proactive attitude and perseverance
ability to interpret documents
experience in customer service environment is a pré