The Senior Customer Support Representative acts as a key leader and subject matter expert dedicated to Airbus Helicopter Canada's after-sales services
Job Summary
The Senior Customer Support Representative acts as a key leader and subject matter expert dedicated to Airbus Helicopter Canada's after-sales services.
This role involves managing a portfolio of strategic accounts while serving as the primary escalation point for complex customer issues and warranty claims.
The position requires participation in a 24/7 AOG/on-call rotation to lead rapid recovery plans for critical aircraft downtime situations.
Matching Summary
The Senior Customer Support Representative acts as a key leader and subject matter expert dedicated to Airbus Helicopter Canada's after-sales services.
Skills & Requirements
Must-have
3-5 years customer support experience
SAP or CRM system knowledge
Aviation industry interest preferred
Strategic account management skills
AOG emergency response capability
Nice-to-have
Mentorship for junior team members
Continuous improvement project leadership
Strong problem-solving abilities
Excellent organizational skills
Data-driven insights generation
Key Requirements
University Degree or College Diploma in Business Administration
3-5 years of customer support/account management experience