This role involves overseeing day-to-day operations, delivering on key service-level components, managing employee performance, and fostering a collaborative and motivating environment
Job Summary
This role involves overseeing day-to-day operations, delivering on key service-level components, managing employee performance, and fostering a collaborative and motivating environment.
The ideal candidate will have a proven track record in team management, hiring, coaching, and operational oversight, focusing on enhancing team performance and customer satisfaction.
MarketStar is committed to ensuring integrity and transparency in our recruitment practices and offers an employee-centric benefits plan including comprehensive health insurance and generous leave policy.
Matching Summary
This role involves overseeing day-to-day operations, delivering on key service-level components, managing employee performance, and fostering a collaborative and motivating environment.
Skills & Requirements
Must-have
Performance Management
Monitoring, Coaching, and Feedback
Leave and Attendance Management
Team Leadership and Motivation
Escalation Management
Operational Management
Customer Relationship Building
Nice-to-have
Entrepreneurial growth mindset
Employee-centric benefits plan
Customized training programs
Key Requirements
2+ Years of experience in team management
Proven track record in hiring and coaching
Experience in operational oversight
Ability to manage escalations effectively
Strong communication, leadership, and interpersonal skills
Proficiency in team management tools and operational software