Guest Relations Officer (Hotel)

FRASERS HOSPITALITY PTE. LTD.

Singapore, Singapore
Not specified (assumed in-person due to the nature of the role)
Prompt and courteous phone answering
Guest registration and room key issuance
Cash and credit card transaction processing
Frasers Hospitality Pte. Ltd. is seeking a Guest Relations Officer in Singapore to provide exceptional service to guests, manage front office operations, and ensure guest satisfaction. The ideal candidate should have experience in hospitality, strong communication skills, and a customer-focused mindset

Job Summary

  • The role involves welcoming guests, registering them, and providing comprehensive information on hotel services and room locations.
  • Employees must accurately process cash and credit card transactions while managing guest safe-deposit boxes and resolving complaints.
  • The position requires overseeing Front Office operations, assisting with staff training, and collaborating with Duty Managers to ensure smooth daily activities.

Matching Summary

Match Score: 85

Frasers Hospitality Pte. Ltd. is seeking a Guest Relations Officer in Singapore to provide exceptional service to guests, manage front office operations, and ensure guest satisfaction. The ideal candidate should have experience in hospitality, strong communication skills, and a customer-focused mindset.

Skills & Requirements

Must-have

  • Prompt and courteous phone answering
  • Guest registration and room key issuance
  • Cash and credit card transaction processing
  • Multitasking and time-management skills
  • Customer-focused issue resolution

Nice-to-have

  • Concierge experience in customer service
  • Ability to up-sell rooms for revenue
  • Patience and confident communication style
  • Experience training Front Office associates
  • Teamwork and cross-department coordination

Key Requirements

  • NITEC in Hospitality Operations or Diploma
  • Proven experience as concierge or in customer service
  • Excellent communication and patience skills

Work Rights

Not specified

Tailored Resume

Cover Letter