The role involves managing customer interactions in the Madrid office to meet the bank's strategy and provide an outstanding customer experience
Job Summary
The role involves managing customer interactions in the Madrid office to meet the bank's strategy and provide an outstanding customer experience.
Responsibilities include informing clients about financial products, proactively seeking cross-selling opportunities, and executing operations according to internal audit and security norms.
Candidates must possess knowledge of bank products, campaigns, and the competitive market while sharing relevant client information to improve bank processes.
Matching Summary
The role involves managing customer interactions in the Madrid office to meet the bank's strategy and provide an outstanding customer experience.
Skills & Requirements
Must-have
Manage customer interactions in office
Execute banking procedures and operations
Achieve commercial sales targets
Provide financial product information
Ensure compliance with audit standards
Nice-to-have
Proactive cross-selling opportunities
High standards of customer experience
Knowledge of market and competition
Understanding of other bank channels
Key Requirements
Degree in Law, Economics, or Business Administration
MIFID certification (valued)
LCI Certificate
Minimum 6 months banking customer service experience
Experience in financial advisory and sales techniques