Front Office Manager

Minor Hotels Australasia

Phang Nga, Thailand
On-site
Exceptional guest welcoming experience
Lead and mentor front office team
Manage daily front office operations
Create an outstanding guest welcoming experience by demonstrating unwavering commitment to service excellence and maintaining front office operational standards

Job Summary

  • Create an outstanding guest welcoming experience by demonstrating unwavering commitment to service excellence and maintaining front office operational standards.
  • Lead, mentor, and motivate a diverse front office team, fostering a supportive and inclusive work environment that encourages growth and development.
  • Resolve guest concerns and complaints promptly and professionally, demonstrating empathy and decisiveness in finding effective solutions.

Matching Summary

Create an outstanding guest welcoming experience by demonstrating unwavering commitment to service excellence and maintaining front office operational standards.

Skills & Requirements

Must-have

  • Exceptional guest welcoming experience
  • Lead and mentor front office team
  • Manage daily front office operations
  • Resolve guest concerns and complaints
  • Maintain accurate guest accounts

Nice-to-have

  • Positive can-do attitude
  • Adaptability to tropical island environment
  • Experience in luxury hotel setting

Key Requirements

  • Minimum 2+ years supervisory experience
  • Excellent English communication skills
  • Proficiency with hotel PMS
  • Strong organizational skills
  • Ability to work flexible shifts

Work Rights

Not specified

Tailored Resume

Cover Letter