Fire Area Service Support Coordinator

Johnson Controls OpenBlue

San Antonio, United States
Base: $22-29ph; bonus/equity: not specified; benef...
On-site
Utilize oracle ace for scheduling
Assign service calls to technicians
Communicate with customers and personnel
This position will be responsible for the scheduling and optimization of service work, ensuring all customer commitments are met regarding service delivery

Job Summary

  • This position will be responsible for the scheduling and optimization of service work, ensuring all customer commitments are met regarding service delivery.
  • Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician, availability, response time, criticality, and proximity.
  • We offer competitive starting pay, paid training, tuition reimbursement, global advancement opportunities, and comprehensive benefits including medical, dental, vision insurance, and a 401(k) savings plan with company match.

Matching Summary

This position will be responsible for the scheduling and optimization of service work, ensuring all customer commitments are met regarding service delivery.

Salary

Base: $22-29/hour; Bonus/Equity: Not specified; Benefits: Comprehensive Benefits Package

Skills & Requirements

Must-have

  • Utilize Oracle ACE for scheduling
  • Assign service calls to technicians
  • Communicate with customers and personnel
  • Monitor technician activity and schedules
  • Prioritize scheduling backorders

Nice-to-have

  • Develop and implement action plans
  • Measure branch activity and compliance
  • Resolve customer issues
  • Collaborative team environment

Key Requirements

  • 3-5 years of strong customer service background
  • Excellent communication skills
  • Prominent level of organization
  • Ability to multitask
  • Strong MS Office skills, specifically with Excel

Work Rights

Not specified

Tailored Resume

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