Sr. Manager, Customer Success

Dialpad

Tokyo, Japan
On-site
Customer outcomes and retention
Product adoption and value realization
Build long-term partnerships
Dialpad is seeking a Sr. Manager of Customer Success to lead a team in Tokyo, Japan, focusing on driving customer outcomes and building long-term partnerships in a high-growth SaaS environment. The ideal candidate will have extensive experience in customer success and leadership, with fluency in both Japanese and English

Job Summary

  • As the Sr. Manager of Customer Success at Dialpad, you will lead a team of Customer Success Managers supporting our customers across Japan and the rest of APAC, driving customer outcomes, accelerating product adoption, and building long-term partnerships.
  • You will serve as a key voice of the customer within Dialpad, partnering cross-functionally to ensure our solutions meet the evolving needs of the Japanese market.
  • This role requires a strong blend of leadership, commercial acumen, and customer-centric thinking in a high-growth SaaS environment.

Matching Summary

Match Score: 85

Dialpad is seeking a Sr. Manager of Customer Success to lead a team in Tokyo, Japan, focusing on driving customer outcomes and building long-term partnerships in a high-growth SaaS environment. The ideal candidate will have extensive experience in customer success and leadership, with fluency in both Japanese and English.

Skills & Requirements

Must-have

  • customer outcomes and retention
  • product adoption and value realization
  • build long-term partnerships
  • manage enterprise-level customers
  • business-level fluency in Japanese and English

Nice-to-have

  • AI transformation in business communications
  • agentic AI products
  • AI amplifies employee impact
  • highly organized and fast-paced environment

Key Requirements

  • 8+ years of experience in Customer Success or related role
  • 5+ years of people leadership experience
  • Experience driving product adoption, expansion, and value realization
  • Experience using CRM and customer success tools

Work Rights

Not specified

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