Contact Center Customer Experience Specialist - Prepaid (spanish Preferred)

U.S. Bank

Spokane, Washington, US
Base: $20ph; bonus/equity: not specified; benefits...
Fully remote
High level of customer service
Ability to resolve complex issues
Proficient in microsoft office
At U.S. Bank, we’re on a journey to help customers make better financial decisions

Job Summary

  • At U.S. Bank, we’re on a journey to help customers make better financial decisions.
  • This role involves responding to customer inquiries and resolving issues related to fraud support.
  • Employees are eligible for a 10% pay incentive for shifts starting after 12:30 PM.

Matching Summary

At U.S. Bank, we’re on a journey to help customers make better financial decisions.

Salary

Base: $20/hour; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • High level of customer service
  • Ability to resolve complex issues
  • Proficient in Microsoft Office

Nice-to-have

  • Effective problem-solving skills
  • Experience with unsatisfied customers
  • Good communication skills

Key Requirements

  • High school diploma or equivalent
  • At least 18 months of customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter