Advisor I, Customer Service – Swedish

Concentrix

Kuala Lumpur, Malaysia
Not specified (assumed to be "onsite" based on location)
Swedish language proficiency required
High school diploma preferred
Strong computer navigation skills
Concentrix is seeking a Swedish-speaking Advisor I for their Customer Service team in Kuala Lumpur. The role involves providing customer support through calls and online interactions, focusing on problem resolution and customer satisfaction

Job Summary

  • This position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • The role requires ensuring service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing resolutions.
  • Candidates must be able to rotate shifts as needed and demonstrate patience and a professional tone in all customer contact situations.

Matching Summary

Match Score: 75

Concentrix is seeking a Swedish-speaking Advisor I for their Customer Service team in Kuala Lumpur. The role involves providing customer support through calls and online interactions, focusing on problem resolution and customer satisfaction.

Skills & Requirements

Must-have

  • Swedish language proficiency required
  • High school diploma preferred
  • Strong computer navigation skills
  • Ability to work rotating shifts
  • Fast-paced high production environment

Nice-to-have

  • Demonstrate empathy with customers
  • Multi-tasking and adaptability
  • Team collaboration skills
  • Patience in customer contact
  • Sales orientation for upselling

Key Requirements

  • High school diploma with 3-6 months experience
  • Minimum two years college education (Philippines)
  • Swedish language fluency
  • Shift rotation availability

Work Rights

Not specified

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