Customer Success Manager – Digital (marketing & Commerce) Clouds
Salesforce
Base: $123,100 - $186,300 annually; base (ca/ny/se...
Fully remote
Customer success management
Digital marketing & commerce
Saas platform expertise
The Customer Success Manager is responsible for ensuring high-value customers achieve significant return on investment with Salesforce's platform, acting as a trusted advisor and extension of the customer's workforce
Job Summary
The Customer Success Manager is responsible for ensuring high-value customers achieve significant return on investment with Salesforce's platform, acting as a trusted advisor and extension of the customer's workforce.
This role requires fluency in digital marketing and commerce concepts such as ROAS, conversion funnels, and omnichannel orchestration, with a focus on translating business goals into customer journeys.
The position emphasizes AI literacy, including using AI agents for routine tasks, prompt engineering basics, and AI engagement monitoring to proactively address customer concerns.
Matching Summary
The Customer Success Manager is responsible for ensuring high-value customers achieve significant return on investment with Salesforce's platform, acting as a trusted advisor and extension of the customer's workforce.
Salary
Base: $123,100 - $186,300 annually; Base (CA/NY/select cities): $147,400 - $202,600 annually; Bonus/Equity: Not specified; Benefits: Not specified