Customer Service Representative Supervisor

Great Road Vet Hospital

Acton, MA, US
Base: $19-$22ph; bonus: performance-based bonuses ...
Not specified (assumed to be in-person as it involves direct client interaction and team supervision).
3 years customer service experience
1 year veterinary medicine experience
Strong communication and leadership skills
Great Road Vet Hospital is seeking a Client Service Representative Supervisor who will ensure positive client interactions and lead a team in providing exceptional service. The ideal candidate should have strong communication skills, relevant veterinary experience, and a commitment to fostering a supportive workplace culture

Job Summary

  • The role involves supervising the Client Service Representative team while actively working on the floor to assist clients and manage daily clinic operations.
  • Candidates must possess at least three years of relevant experience in veterinary settings and demonstrate strong organizational abilities for schedule management.
  • The company offers competitive pay ranging from $19 to $22 per hour along with performance bonuses, 401(k) matching, and professional development opportunities.

Matching Summary

Match Score: 85

Great Road Vet Hospital is seeking a Client Service Representative Supervisor who will ensure positive client interactions and lead a team in providing exceptional service. The ideal candidate should have strong communication skills, relevant veterinary experience, and a commitment to fostering a supportive workplace culture.

Salary

Base: $19-$22/hour; Bonus: Performance-based bonuses available; Benefits: 401(k) match, CE allowance, pet discounts, health/dental/vision insurance

Skills & Requirements

Must-have

  • 3 years customer service experience
  • 1 year veterinary medicine experience
  • Strong communication and leadership skills
  • Experience with computerized scheduling programs
  • Knowledge of animal handling and patient care

Nice-to-have

  • Human medical field experience
  • Leadership experience preferred
  • Degree in veterinary or relevant field
  • Motivated and energetic personality
  • Compassionate team player

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • Minimum 1 year veterinary medicine experience
  • Preferred 1 year leadership experience
  • Preferred degree in veterinary or relevant field

Work Rights

Not specified

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