Team Leader - Customer Servicing

NETWEALTH

Melbourne, Victoria, Australia
4d onsite
Financial services administration experience
Team leadership in operational setting
Superannuation legislation knowledge
The Team Leader is responsible for the day-to-day leadership and technical oversight of a team supporting high-volume account maintenance and transfer activities

Job Summary

  • The Team Leader is responsible for the day-to-day leadership and technical oversight of a team supporting high-volume account maintenance and transfer activities.
  • Netwealth offers a flexible hybrid model with just 4 days in the office each fortnight and benefits including paid parental leave and a fully funded school holiday program.
  • This role requires balancing volume, accuracy, risk, and customer outcomes while ensuring consistent service and quality standards are met in a regulated environment.

Matching Summary

The Team Leader is responsible for the day-to-day leadership and technical oversight of a team supporting high-volume account maintenance and transfer activities.

Skills & Requirements

Must-have

  • Financial services administration experience
  • Team leadership in operational setting
  • Superannuation legislation knowledge
  • AML/CTF compliance understanding
  • RG146 compliance certification

Nice-to-have

  • Tertiary qualifications in Business or Finance
  • Knowledge of Netwealth products and systems
  • Passion for leading people and service delivery
  • Strong problem-solving and communication skills

Key Requirements

  • Demonstrated experience in financial services administration
  • Experience leading or supporting a team
  • RG146 compliance certification required
  • Knowledge of pension transfer processes

Work Rights

Not specified

Tailored Resume

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