Help Desk Specialist - Turnista H24

Dedalus

Italy
Hybrid
First and second level support
Incident and service request management
Application log analysis
Dedalus is seeking a Help Desk Specialist to join their customer service team in a hybrid work environment. The role involves providing first and second-level support, managing incidents and service requests, and contributing to digital transformation in healthcare

Job Summary

  • Join our Team! Unisciti a noi come Help Desk Specialist H24 presso Dedalus, una delle aziende leader mondiali nello sviluppo di software sanitari.
  • As a Help Desk Specialist, you will report to the Team Leader within the Customer Service area, handling first and second level support.
  • Dedalus is committed to providing an engaging and rewarding work experience that reflects the passion we put into the mission of helping doctors and nurses provide better care in the communities where they operate.

Matching Summary

Match Score: 85

Dedalus is seeking a Help Desk Specialist to join their customer service team in a hybrid work environment. The role involves providing first and second-level support, managing incidents and service requests, and contributing to digital transformation in healthcare.

Skills & Requirements

Must-have

  • First and second level support
  • Incident and service request management
  • Application log analysis
  • SQL query data congruence
  • Application procedure code debugging
  • Install fix, patch, minor release
  • Test and quality assurance

Nice-to-have

  • Customer-oriented consulting approach
  • Good listening skills
  • Client relationship aptitude
  • Flexibility in learning new technologies
  • Logical and analytical skills

Key Requirements

  • Degree in computer science, biomedical, or equivalent
  • Previous customer service or technical support experience
  • Excellent knowledge of MS Windows and Office 365 Suite
  • Good knowledge of SQL language and relational databases
  • Good knowledge of ITIL methodologies

Work Rights

Not specified

Tailored Resume

Cover Letter