Project Manager 3 - Escalations (hybrid - Day Shift)
Sky (Comcast)
Pasig City, Philippines
Customer-facing escalation leadership
Telecom delivery coordination
Cross-functional technical coordination
Serve as the primary customer contact for assigned escalated service delivery issues and own the complete project lifecycle for moderately to highly complex efforts
Job Summary
Serve as the primary customer contact for assigned escalated service delivery issues and own the complete project lifecycle for moderately to highly complex efforts.
Drive end-to-end outcomes including intake, assessment, cross-functional technical coordination, budget/schedule management, stakeholder communications, and resolution.
Build credibility and trust by demonstrating structure, accountability, and clear ownership while orchestrating work across various internal teams, vendors, and customer stakeholders.
Matching Summary
Serve as the primary customer contact for assigned escalated service delivery issues and own the complete project lifecycle for moderately to highly complex efforts.
Skills & Requirements
Must-have
Customer-facing escalation leadership
Telecom delivery coordination
Cross-functional technical coordination
Risk and issue management
Stakeholder communication and reporting
Nice-to-have
Solution-oriented mindset
Continuous improvement initiatives
Informal mentoring support
Key Requirements
5-7 Years relevant work experience
Bachelor's Degree (or equivalent experience)
Solid understanding of telecom and network delivery concepts
Proven ability to manage complex issues across multiple teams