It Analyst, Infrastructure China

Cytiva

Shanghai, China
Onsite
Daily operational and support activities
Resolve hardware, software, network issues
It ticket queues and resolve incidents
The IT Analyst, Infrastructure China, is responsible for supporting the Cytiva business functions infrastructure, enhancing customer satisfaction and support by addressing customer inquiries, resolving issues, and any IT services that are essential to our business operations

Job Summary

  • The IT Analyst, Infrastructure China, is responsible for supporting the Cytiva business functions infrastructure, enhancing customer satisfaction and support by addressing customer inquiries, resolving issues, and any IT services that are essential to our business operations.
  • You will be part of our China Infrastructure Client Technologies team, contributing to projects and providing hands-on IT support to ensure efficient service delivery and optimal customer experience.
  • Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.

Matching Summary

The IT Analyst, Infrastructure China, is responsible for supporting the Cytiva business functions infrastructure, enhancing customer satisfaction and support by addressing customer inquiries, resolving issues, and any IT services that are essential to our business operations.

Skills & Requirements

Must-have

  • daily operational and support activities
  • resolve hardware, software, network issues
  • IT ticket queues and resolve incidents
  • maintain IT Server/MDF/IDF rooms
  • support local infrastructure components
  • adherence to China data security laws

Nice-to-have

  • harnessing Danaher's system of continuous improvement
  • culture of belonging where viewpoint matters
  • collaborate with teams across cultural backgrounds
  • write simple scripts for automation

Key Requirements

  • Bachelor’s degree in IT or IT-related discipline
  • 3 years or more working experience
  • Experience installing, configuring, troubleshooting Windows OS
  • Active Directory management experience
  • Good written and spoken communication skills
  • Ability to manage multiple support requests

Work Rights

Not specified

Tailored Resume

Cover Letter