The role involves leading the India Service Desk team while providing after-hours support for over 1,500 users in the United States
Job Summary
The role involves leading the India Service Desk team while providing after-hours support for over 1,500 users in the United States.
This is a working manager position requiring approximately 50% of time on hands-on technical resolution and 50% on people management and service operations.
The company is committed to a culture of Truly Human Leadership and uses business power to build a better world through manufacturing technology.
Matching Summary
The role involves leading the India Service Desk team while providing after-hours support for over 1,500 users in the United States.
Skills & Requirements
Must-have
Lead India Service Desk team
50% hands-on technical work
Bachelor's degree in IT or CS
15+ years overall experience
5+ years leading IT support teams
Nice-to-have
CompTIA A+ certification preferred
Microsoft MCP certification preferred
Strong customer service focus
Continuous improvement mindset
Root cause analysis skills
Key Requirements
Bachelor's degree in information technology, Computer Science, or related field
15+ years of total experience
5+ years in leading IT support or Service Desk teams
CompTIA A+ or Microsoft MCP certification (preferred)