Hotel Concierge

Four Seasons

Houston, TX, United States
Guest service and hospitality
Handling guest requests and complaints
Local knowledge and vendor contacts
The Concierge responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

Job Summary

  • The Concierge responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
  • Four Seasons offers competitive salary, comprehensive benefits, excellent training and development opportunities, complimentary accommodation at other Four Seasons Hotels and Resorts, and employee perks such as dry cleaning, meals, and discounted parking.
  • The role requires open availability with scheduled shifts including late nights, holidays, and weekends, and is part of the Front Office Team reporting to the Front Office Manager.

Matching Summary

The Concierge responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Skills & Requirements

Must-have

  • Guest service and hospitality
  • Handling guest requests and complaints
  • Local knowledge and vendor contacts
  • Cross cultural sensitivity
  • Front office team collaboration
  • Package and mail processing

Nice-to-have

  • Customer service orientation
  • Guest centricity and preference understanding
  • Excellent interpersonal and communication skills

Key Requirements

  • One plus years luxury hotel experience
  • Experience in similar environment considered an asset

Work Rights

Not specified

Tailored Resume

Cover Letter