Senior Production Readiness Manager

Workday

India
Fully remote
7+ years technical support experience
5+ years customer support or consulting
Erp system performance expertise saas
Workday is seeking a Senior Production Readiness Manager for a fully remote position in India. This role involves customer-facing responsibilities, requiring technical expertise and project management skills to ensure successful deployment and performance of Workday products

Job Summary

  • The role combines technical expertise, project management, and customer relations to ensure successful performance testing and transition to production.
  • As the voice of the customer, the manager takes full ownership of engagements during deployment while building strong relationships with clients.
  • Candidates must possess a solid grasp of underlying technologies and demonstrate the ability to influence senior leadership to resolve issues.

Matching Summary

Match Score: 85

Workday is seeking a Senior Production Readiness Manager for a fully remote position in India. This role involves customer-facing responsibilities, requiring technical expertise and project management skills to ensure successful deployment and performance of Workday products.

Skills & Requirements

Must-have

  • 7+ years technical support experience
  • 5+ years customer support or consulting
  • ERP system performance expertise SaaS
  • BS or MS in Technical Degree
  • Workday product architecture knowledge

Nice-to-have

  • Crisis management experience
  • HR Time Tracking Financials Payroll apps
  • Ability to thrive with ambiguity
  • Strong storytelling for technical concepts
  • Passion for learning and resourcefulness

Key Requirements

  • 7+ years providing technical support for complex software
  • 5+ years in customer support or ERP consulting
  • BS or MS in Computer Science MIS or equivalent
  • Experience with Workday HR Financials or Payroll applications

Work Rights

Not specified

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