Customer Benefit Advisor I (on-site)- Baton Rouge

Unum Group

Baton Rouge, United States
Minimum starting hourly rate is $20.00; base: $36,...
Onsite
Exceptional customer service
Accurate benefit information
Multiple system applications
The Customer Benefit Advisor (CBA) I is an entry-level role responsible for providing accurate information on benefits, claims, and policy administration with minimal oversight

Job Summary

  • The Customer Benefit Advisor (CBA) I is an entry-level role responsible for providing accurate information on benefits, claims, and policy administration with minimal oversight.
  • This position requires using multiple system applications, compiling information from various sources, and providing clear, concise responses to customers.
  • Unum offers a competitive benefits package including health, vision, dental, disability insurance, generous PTO, 401(k) employer contribution, mental health support, and career advancement opportunities.

Matching Summary

The Customer Benefit Advisor (CBA) I is an entry-level role responsible for providing accurate information on benefits, claims, and policy administration with minimal oversight.

Salary

Minimum starting hourly rate is $20.00; Base: $36,000.00-$62,400.00; Benefits: Health, Vision, Dental, Short & Long-Term Disability, PTO, 401(k) employer contribution

Skills & Requirements

Must-have

  • Exceptional customer service
  • Accurate benefit information
  • Multiple system applications
  • Follow documented processes
  • Meet company goals and metrics
  • Reliable attendance

Nice-to-have

  • Empathy and professionalism
  • Passion for helping customers
  • Intellectual curiosity
  • Adaptable to change
  • Comfortable with video communication

Key Requirements

  • 1 year customer service experience preferred
  • High school diploma or GED required
  • Successful completion of Contact Center training

Work Rights

Not specified

Tailored Resume

Cover Letter