Sr Manager Telephonic Case Management

FMC

Waltham, MA, United States
Telephonic case management leadership
Patient care quality improvement
Team operations oversight
Manages a team that promotes quality patient care, ongoing patient support and case management for Fresenius Medical Care renal patient population through guidance, expertise, training and support to telephonic staff

Job Summary

  • Manages a team that promotes quality patient care, ongoing patient support and case management for Fresenius Medical Care renal patient population through guidance, expertise, training and support to telephonic staff.
  • Provides oversight to daily team operations, develops workflow processes to improve quality of care and reduce costs, and acts as liaison to clinical stakeholders to resolve patient issues.
  • This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, and parental leave.

Matching Summary

Manages a team that promotes quality patient care, ongoing patient support and case management for Fresenius Medical Care renal patient population through guidance, expertise, training and support to telephonic staff.

Skills & Requirements

Must-have

  • Telephonic case management leadership
  • Patient care quality improvement
  • Team operations oversight
  • Clinical collaboration for dialysis
  • Workflow process development
  • Staff education and training
  • Use of office technology

Nice-to-have

  • Adult education principles
  • Independent work planning
  • Integrated team functioning
  • Presentation skills
  • Basic Excel and PowerPoint skills
  • Customer service skills
  • Organized and detail oriented

Key Requirements

  • Bachelor’s Degree
  • BSN with active unrestricted nursing licensure
  • Certified Case Manager (CCM)
  • 8-10 years related experience
  • 3+ years management experience
  • Ability to obtain multi-state nursing licensure

Work Rights

Not specified

Tailored Resume

Cover Letter