Kdp Support Analyst

Amazon

Chennai, IN, United States
On-site
Email, phone, and chat support
Demonstrate clear communication
Maintain positive demeanor
Amazon is seeking a KDP Support Analyst in Chennai, IN, to provide exceptional customer support for its Kindle Direct Publishing platform. The role requires clear communication and problem-solving skills to assist publishers and content providers

Job Summary

  • The KDP Customer Support Analyst will be the front-line interface between Amazon and publishers/content providers who use the KDP's self-publishing platform.
  • The role involves processing and responding to email, phone, and chat contacts, troubleshooting issues, and creating an exceptional customer experience.
  • Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented, and passionate about creating an exceptional customer experience.

Matching Summary

Match Score: 85

Amazon is seeking a KDP Support Analyst in Chennai, IN, to provide exceptional customer support for its Kindle Direct Publishing platform. The role requires clear communication and problem-solving skills to assist publishers and content providers.

Skills & Requirements

Must-have

  • email, phone, and chat support
  • demonstrate clear communication
  • maintain positive demeanor
  • meet quality goals
  • follow company policies
  • use customer service tools
  • detail oriented and process focused

Nice-to-have

  • thrives on innovation and excellence
  • passionate about customer experience
  • proactively drive improvement
  • flexibility to work shifts

Key Requirements

  • Must be able to follow processes
  • document research & interactions

Work Rights

Not specified

Tailored Resume

Cover Letter