The role involves supporting customers on their climate journey while ensuring efficient and enjoyable experiences with the Sweep platform
Job Summary
The role involves supporting customers on their climate journey while ensuring efficient and enjoyable experiences with the Sweep platform.
Candidates must collaborate closely with Product, Engineering, and Delivery teams to resolve technical challenges and address customer feedback.
Joining this startup offers a unique opportunity to help shape the company's journey while working within a hybrid model across France, the UK, and the US.
Matching Summary
The role involves supporting customers on their climate journey while ensuring efficient and enjoyable experiences with the Sweep platform.
Skills & Requirements
Must-have
2-3 years support specialist experience
Fluency in French and English languages
Experience with AI tools in professional setting
Nice-to-have
Fluency in German or Spanish languages
Knowledge of Intercom CRM tools
B2B Enterprise SaaS experience
Empathetic and people-oriented mindset
Key Requirements
2-3 years experience as Support Specialist or Helpdesk