Technical Specialist

899

Melbourne, Australia
Not specified; generous discounts from over 350 re...
Fully remote
Src act administration experience
Dispute resolution and mediation skills
Training and coaching case managers
This role supports Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988

Job Summary

  • This role supports Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.
  • The position involves undertaking reconsiderations, appeals, and reviews of compensation entitlements while coaching team members to deliver a world-class customer experience.
  • EML offers a diverse culture with flexibility to work from home up to 3 days per week, along with comprehensive learning and development opportunities.

Matching Summary

This role supports Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.

Salary

Not specified; Generous discounts from over 350 retailers; Up to 16 weeks paid parental leave plus super

Skills & Requirements

Must-have

  • SRC Act administration experience
  • Dispute resolution and mediation skills
  • Training and coaching Case Managers
  • Risk management in claims environment
  • Legislative and case law knowledge

Nice-to-have

  • Fast-paced environment adaptability
  • Continuous improvement initiatives
  • Stakeholder management excellence
  • Customer-centric approach
  • Strategic advice delivery

Key Requirements

  • Strong experience administering claims portfolio
  • Demonstrated ability in dispute resolution
  • Experience developing and conducting training
  • Background in Workers Compensation industry

Work Rights

Not specified

Tailored Resume

Cover Letter