NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform
Job Summary
NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform.
This role is a people management position responsible for leading and developing a team of Customer Success professionals.
You will own the team’s Gross and Net Revenue Retention performance, build programmatic customer journeys, and leverage platforms including Gainsight, Salesforce, and AI-powered tools.
Matching Summary
NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform.
Skills & Requirements
Must-have
Lead and develop customer success team
Design scalable tech-touch engagement models
Own Gross and Net Revenue Retention
Leverage Gainsight and Salesforce
Build programmatic customer journeys
Define customer segmentation criteria
Nice-to-have
Drive successful business outcomes
Foster high-accountability, high-support culture
Contribute creative ideas and innovation
Work inspired each day
Key Requirements
Prior experience managing direct reports
Experience with tech-touch and one-to-many engagement models
Experience with Gainsight, Salesforce, and AI tools