Coupang Pay focuses on providing innovative payment and financial service solutions to customers and sellers using Coupang platforms in Korea and Taiwan
Job Summary
Coupang Pay focuses on providing innovative payment and financial service solutions to customers and sellers using Coupang platforms in Korea and Taiwan.
The CS & Sales Operations Specialist plays a key role in stabilizing customer experience for new services and continuously improving service quality through policy establishment, VOC-based improvements, and operational management.
The role involves hands-on call handling, escalation, collaboration with internal and external stakeholders, and enhancing operational efficiency and customer experience.
Matching Summary
Coupang Pay focuses on providing innovative payment and financial service solutions to customers and sellers using Coupang platforms in Korea and Taiwan.
Skills & Requirements
Must-have
CS operation practical experience
Direct call handling and escalation
Sales operation support
Cross-department communication
Data-driven operational improvement
Nice-to-have
Financial/e-commerce payment CS experience
Sales operation or partner management experience
Data analysis for automation and quality improvement