Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
Not specified (assumed hybrid or onsite based on managerial role)
10+ years it service management experience
Strong itil v3 or v4 knowledge
Sox itgc audit readiness leadership
Integer is seeking a Senior Manager for IT Service Management who will govern the ITSM practice and ensure adherence to ITIL best practices. The ideal candidate will possess extensive experience in ITSM and SOX compliance and will be responsible for overseeing incident, change, and problem management processes

Job Summary

  • The role involves owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates will lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing control effectiveness.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of company holidays.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management who will govern the ITSM practice and ensure adherence to ITIL best practices. The ideal candidate will possess extensive experience in ITSM and SOX compliance and will be responsible for overseeing incident, change, and problem management processes.

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program; Benefits: Comprehensive medical, dental, vision, 401(k) match, and PTO

Skills & Requirements

Must-have

  • 10+ years IT Service Management experience
  • Strong ITIL v3 or v4 knowledge
  • SOX ITGC audit readiness leadership
  • Incident, Change, Problem management oversight
  • CMDB governance and data integrity

Nice-to-have

  • ITIL Intermediate or Managing Professional certification
  • Experience with large-scale IT modernization
  • Executive communication and facilitation skills
  • Partnership with Internal Audit and Security teams
  • Calm authority in high-risk forums

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Minimum 10 years of ITSM or IT Operations experience
  • Demonstrated experience with SOX ITGCs compliance

Work Rights

Not specified

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