Alianzas / Ferias

Concentrix

Independencia, Peru
Customer service support
Resolve routine problems
Meet contractual kpis
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • meet contractual KPIs
  • listen attentively
  • maintain basic knowledge
  • track and document information

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • work as a team member
  • work independently
  • pleasant and professional tone

Key Requirements

  • High school diploma
  • three to six months relevant experience
  • strong computer navigation skills
  • ability to effectively communicate
  • dependable with strong attention to detail
  • skilled in multi-tasking
  • tolerance for repetitive work

Work Rights

Not specified

Tailored Resume

Cover Letter