Newsela is seeking a School Customer Success Manager to oversee a large portfolio of 150–300 accounts, driving retention, adoption, and expansion outcomes in a remote setting. The ideal candidate will have at least two years of relevant experience, strong communication skills, and the ability to work autonomously while leveraging data to inform decision-making
Job Summary
This role involves owning a portfolio of 150–300 customers while driving measurable outcomes in retention, adoption, and expansion.
Candidates must be comfortable making frequent proactive calls and running many customer conversations weekly to ensure value delivery.
The company offers comprehensive benefits including flexible PTO, a monthly tech stipend for remote work, and an annual learning allowance.
Matching Summary
Match Score: 85
Newsela is seeking a School Customer Success Manager to oversee a large portfolio of 150–300 accounts, driving retention, adoption, and expansion outcomes in a remote setting. The ideal candidate will have at least two years of relevant experience, strong communication skills, and the ability to work autonomously while leveraging data to inform decision-making.