Community Engagement & Moderation Manager

Workday

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Community engagement programs
Moderation policies and guidelines
Ai-enhanced communication
** Workday is seeking a Community Engagement & Moderation Manager to oversee community strategy and governance, ensuring effective communication between stakeholders and users. The ideal candidate should have at least three years of experience in community engagement and moderation, with strong analytical and communication skills. **

Job Summary

  • Manage community engagement programs and tactics, focusing on triaging member inquiries to the correct internal teams to ensure timely resolution.
  • Utilize and optimize AI tools to draft, refine, and automate responses to customers, ensuring a balance between efficiency and a personalized 'human' touch.
  • Track, quantify, and communicate campaign and moderation results, focusing on response times and member satisfaction.

Matching Summary

Match Score: 75

** Workday is seeking a Community Engagement & Moderation Manager to oversee community strategy and governance, ensuring effective communication between stakeholders and users. The ideal candidate should have at least three years of experience in community engagement and moderation, with strong analytical and communication skills. **

Skills & Requirements

Must-have

  • Community engagement programs
  • Moderation policies and guidelines
  • AI-enhanced communication
  • Gamification strategies
  • Performance metrics tracking

Nice-to-have

  • Sun-drenched optimism
  • Courageous collaborators
  • Empathy and shared enthusiasm
  • Curious minds

Key Requirements

  • 3+ years of professional experience
  • Community member engagement or moderation strategies
  • Operational-level knowledge of community platform tools
  • Familiarity with AI-driven content management
  • Strong ability to analyze community data
  • Superb communication skills

Work Rights

Not specified

Tailored Resume

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