Patient Svcs Rep

Advocate Lutheran General Hospital

Crystal Lake, Illinois, US
Base: $19.80 - $29.70 ph; bonus/equity: not specif...
Part-time onsite
High school diploma or equivalent
One to two years customer service experience
Experience handling difficult callers
Advocate Lutheran General Hospital is seeking a part-time Patient Services Representative to provide efficient and high-quality service to patients, including appointment scheduling and handling inquiries. The role requires customer service experience and knowledge of medical records and billing processes

Job Summary

  • The role provides efficient, high-quality service to patients arriving for appointments or contacting the facility via phone and in-person visits.
  • Employees are responsible for verifying insurance eligibility, entering billing information at the time of service, and maintaining accurate medical records.
  • Advocate Health offers a comprehensive suite of total rewards including health benefits, retirement plans, and educational assistance programs.

Matching Summary

Match Score: 75

Advocate Lutheran General Hospital is seeking a part-time Patient Services Representative to provide efficient and high-quality service to patients, including appointment scheduling and handling inquiries. The role requires customer service experience and knowledge of medical records and billing processes.

Salary

Base: $19.80 - $29.70 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Medical/Dental/Vision, Retirement match

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • One to two years customer service experience
  • Experience handling difficult callers
  • CRT/PC experience in customer service
  • Ability to lift up to 35 pounds

Nice-to-have

  • Working knowledge of eClinicalWorks system
  • Strong communication skills
  • Problem-solving for complex patient issues
  • Ability to work in high volume environment

Key Requirements

  • High school diploma or equivalent required
  • 1-2 years related customer service experience
  • Experience with difficult customers/patients

Work Rights

Not specified

Tailored Resume

Cover Letter