Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
Hybrid (50% in-office, 50% remote)
Human capital management cases
Investigate, diagnose and deliver solutions
365-day / 24x7 coverage
Workday is seeking a Technical Support Delivery Analyst for its Pune office, focusing on providing exceptional customer support for its Human Capital Management software. The role requires strong troubleshooting skills and a collaborative mindset, with a flexible work approach that includes in-person and remote opportunities

Job Summary

  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • Handle a queue of Human Capital Management cases, prioritizing issues based on severity and customer impact.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst for its Pune office, focusing on providing exceptional customer support for its Human Capital Management software. The role requires strong troubleshooting skills and a collaborative mindset, with a flexible work approach that includes in-person and remote opportunities.

Skills & Requirements

Must-have

  • Human Capital Management cases
  • investigate, diagnose and deliver solutions
  • 365-day / 24x7 coverage
  • log reading and analysis
  • SaaS based Enterprise software support

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • passion for our products
  • invaluable mix of experience and backgrounds

Key Requirements

  • 4+ years SaaS software support
  • 4+ years Customer Support experience
  • Talent Management solutions experience

Work Rights

Not specified

Tailored Resume

Cover Letter