As a Customer Service Manager, you will be responsible for the customer service team in Global Business Services, driving customer experience and delivering operational efficiency
Job Summary
As a Customer Service Manager, you will be responsible for the customer service team in Global Business Services, driving customer experience and delivering operational efficiency.
You will be responsible for managing team leaders, supervisors and customer service team members to ensure that they deliver to mutually agreed goals to the highest performance standards.
You will track and improve Key Performance Indicators, sharing responsibility for driving the customer allegiance score (CAS) for Thermo Fisher.
Matching Summary
As a Customer Service Manager, you will be responsible for the customer service team in Global Business Services, driving customer experience and delivering operational efficiency.