Customer Experience Manager (m/w/d)

Deutscher Sparkassen Verlag GmbH

Stuttgart, Germany
Customer journey optimization
User research and feedback analysis
Data-driven insights for decision making
You will optimize the entire customer journey for payment solutions impacting over 45 million end customers

Job Summary

  • You will optimize the entire customer journey for payment solutions impacting over 45 million end customers.
  • The role involves collaborating with cross-functional teams to embed a customer-oriented mindset into strategic decisions.
  • Benefits include flexible working hours, mobile work options, individual training, and no contractual probation period.

Matching Summary

You will optimize the entire customer journey for payment solutions impacting over 45 million end customers.

Skills & Requirements

Must-have

  • Customer Journey optimization
  • User Research and Feedback analysis
  • Data-driven insights for decision making
  • Qualitative and quantitative CX methods
  • Stakeholder management across teams

Nice-to-have

  • Mentoring and CX ambassador role
  • Building CX structures and processes
  • Strategic thinking with customer focus
  • Experience Design tool proficiency

Key Requirements

  • Completed degree in Economics, Psychology, or Design
  • Several years of experience in Customer Experience design
  • Proficiency in KPI measurement and data evaluation

Work Rights

Not specified

Tailored Resume

Cover Letter