Application Support Manager - Keystone

Warner Bros. Discovery

Base: $90,027.00 - $167,193.00 py; bonus/equity: a...
Hybrid
3-5 years experience in media or entertainment
Previous experience managing a team required
Expertise in requirements gathering and user stories
Warner Bros. Discovery is seeking an Application Support Manager for its KeystoneMAX platform, responsible for ensuring the operational and technical success of this internal production management tool. The role involves leading a support team, managing workflows, and optimizing user experiences across various stakeholders in the media and entertainment industry

Job Summary

  • The Application Support Manager serves as the operational, technical, and strategic leader responsible for ensuring the successful day-to-day performance of KeystoneMAX, WBD's internal production management platform.
  • This role bridges product, engineering, Global Content Operations, vendors, and executive stakeholders to ensure technology solutions are stable, well-supported, and continuously optimized for a rapidly growing user base.
  • Warner Bros. Discovery offers career-defining opportunities, thoughtfully curated benefits, and tools to explore and grow into your best selves within a supportive and celebrated environment.

Matching Summary

Match Score: 85

Warner Bros. Discovery is seeking an Application Support Manager for its KeystoneMAX platform, responsible for ensuring the operational and technical success of this internal production management tool. The role involves leading a support team, managing workflows, and optimizing user experiences across various stakeholders in the media and entertainment industry.

Salary

Base: $90,027.00 - $167,193.00 per year; Bonus/Equity: Annual bonuses, short- and long-term incentives, program-specific awards; Benefits: Health insurance, wellness program, life/disability insurance, retirement savings plan, paid holidays/sick time/vacation

Skills & Requirements

Must-have

  • 3-5 years experience in media or entertainment
  • Previous experience managing a team required
  • Expertise in requirements gathering and user stories
  • Strong background in workflow modeling and process re-engineering
  • Familiarity with media workflows ingest QC localization delivery
  • Understanding of AWS or hybrid cloud environments
  • Proficiency in Microsoft Office Excel PowerPoint Project Visio

Nice-to-have

  • Experience with Telestream Colorfront Amberfin RadiantGrid Resolve Adobe Premiere
  • Knowledge of international television business
  • Passion for media technology and studio operations
  • Excellent communication skills across executive technical vendor audiences
  • Ability to work independently with minimal guidance
  • Willingness to support users across global time zones

Key Requirements

  • 3-5 years of experience in similar role within media or entertainment
  • Previous experience managing a team required
  • Strong analytical and critical thinking abilities
  • Ability to maintain confidentiality
  • Comfortable working in iterative fast-changing environments

Work Rights

Not specified

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