Visitor Experience Manager (12 Month Term)

The Fort Whyte Foundation Inc

Winnipeg, Canada
Hybrid
Visitor experience strategy
Customer service standards
Retail operations management
The Fort Whyte Foundation Inc is seeking a Visitor Experience Manager for a 12-month term to oversee visitor relations and ensure excellent customer service at FortWhyte Alive in Winnipeg, Canada. The role involves managing a team, developing customer service strategies, and enhancing membership programs, with a focus on creating an inclusive and welcoming environment for diverse visitors

Job Summary

  • The Visitor Experience Manager is accountable for maintaining an exceptional overall experience and ensuring superior customer service for all visitors to FortWhyte Alive.
  • Areas of responsibility include front line services, retail, and the membership program, with direct reports including a Retail Supervisor, Office Administrator, and Visitor Experience Ambassadors.
  • FortWhyte Alive is devoted to developing an inclusive and barrier-free work environment and recruitment process, welcoming applications from diverse groups.

Matching Summary

Match Score: 85

The Fort Whyte Foundation Inc is seeking a Visitor Experience Manager for a 12-month term to oversee visitor relations and ensure excellent customer service at FortWhyte Alive in Winnipeg, Canada. The role involves managing a team, developing customer service strategies, and enhancing membership programs, with a focus on creating an inclusive and welcoming environment for diverse visitors.

Skills & Requirements

Must-have

  • Visitor experience strategy
  • Customer service standards
  • Retail operations management
  • Membership program management
  • Staff leadership and coaching
  • Google Workspace proficiency

Nice-to-have

  • Indigenous culture knowledge
  • Accessibility Act knowledge
  • Multi-stakeholder non-profit experience
  • Inclusive and barrier-free recruitment

Key Requirements

  • Relevant post-secondary education or equivalent experience
  • Extensive staff management/supervision experience
  • Experience overseeing retail operations in a non-profit
  • Experience managing multi-functional teams
  • Ability to handle stressful situations
  • Sales and cash handling experience
  • Point-of-sale systems knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter