Manager, Technical Support Delivery- Talent

Harkett

Costa Rica, Costa Rica
Fully remote
Technical support for enterprise software
Team leadership and management
Customer issue escalation management
As a Customer Support Manager, you will lead a team in providing top-notch support to customers and consultants on complex products and applications

Job Summary

  • As a Customer Support Manager, you will lead a team in providing top-notch support to customers and consultants on complex products and applications.
  • Workday offers flexible work schedules, empowers career growth, encourages work-life balance, and champions equal opportunities for everyone.
  • The role operates in a flex model with at least 50% of time spent in office, combining the best of in-person and remote work.

Matching Summary

As a Customer Support Manager, you will lead a team in providing top-notch support to customers and consultants on complex products and applications.

Skills & Requirements

Must-have

  • Technical support for enterprise software
  • Team leadership and management
  • Customer issue escalation management
  • Collaboration with cross-functional teams
  • Knowledge-centered service (KCS)
  • Flexible work schedule with in-office presence

Nice-to-have

  • Creative approach and eagerness to learn
  • Strong problem solving and multitasking skills
  • Mentoring and coaching abilities
  • Resilience under tight deadlines
  • Experience with HCM and Talent Acquisition software

Key Requirements

  • 4+ years leading technical or software engineering teams
  • 6+ years customer support engineering experience
  • Experience with SaaS and enterprise software applications
  • Prior experience with HCM or Talent Acquisition software
  • Knowledge of case handling and escalation processes

Work Rights

Not specified

Tailored Resume

Cover Letter