Customer Support Team Lead

Apollo.io

Mexico City, Mexico
Not specified; not specified; not specified
**
2+ years leadership in customer support
Advanced english proficiency required
Kpi analysis and performance tracking
** Apollo.io is seeking a Customer Support Team Lead to oversee and enhance the performance of their customer support team in Mexico City. The ideal candidate will have a leadership background in customer support, particularly within the SaaS industry, and will be responsible for coaching team members and driving operational excellence. **

Job Summary

  • Apollo.io is a leading AI-native go-to-market solution trusted by over 500,000 companies globally.
  • The Customer Support Team Lead will drive team success through coaching, operational excellence, and data-driven performance management.
  • This role requires a proactive leader who fosters a culture of continuous learning and serves as the primary escalation point for complex customer issues.

Matching Summary

Match Score: 75

** Apollo.io is seeking a Customer Support Team Lead to oversee and enhance the performance of their customer support team in Mexico City. The ideal candidate will have a leadership background in customer support, particularly within the SaaS industry, and will be responsible for coaching team members and driving operational excellence. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 2+ years leadership in customer support
  • Advanced English proficiency required
  • KPI analysis and performance tracking

Nice-to-have

  • Prior SaaS or CRM tool experience
  • Telephony tools familiarity
  • AI-native mindset and culture fit

Key Requirements

  • 2+ years in customer support leadership
  • Advanced level English language skills

Work Rights

Not specified

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