The Change & Release Specialist is responsible for managing requests for change through their lifecycle and assisting with communication, training, stakeholder engagement, and coaching
Job Summary
The Change & Release Specialist is responsible for managing requests for change through their lifecycle and assisting with communication, training, stakeholder engagement, and coaching.
Key responsibilities include enforcing change compliance, reviewing implemented changes, coordinating Change Requests through the CAB, and applying best practices for continuous improvement.
KONE is a global leader in elevators, escalators, and automatic building doors, aiming to improve the flow of urban life with innovative and sustainable solutions.
Matching Summary
The Change & Release Specialist is responsible for managing requests for change through their lifecycle and assisting with communication, training, stakeholder engagement, and coaching.
Skills & Requirements
Must-have
Manage requests for change lifecycle
Enforce change compliance
Coordinate execution of Change Requests
Participate in CAB meetings
Apply Change/Release/Problem Management best practices
Produce metrics on KPIs
Create Knowledge Base articles
Nice-to-have
Continuous improvement
Stakeholder engagement
Coaching service managers
Curious mindset
Innovative and collaborative working culture
Sustainability focus
Key Requirements
ITIL foundation with DevOps and Agile concepts
ITSM tool knowledge (ServiceNow, Remedyforce)
Strong verbal and written communication skills
Proficiency with MS Word and MS Excel
Ability to manage multiple priorities with minimal supervision