We are expanding TELUS' national footprint through a multi-billion dollar investment in critical infrastructure, bringing world-leading networks to new customers across the country
Job Summary
We are expanding TELUS' national footprint through a multi-billion dollar investment in critical infrastructure, bringing world-leading networks to new customers across the country.
The Senior Program Manager will own the post-build OBD program with a primary focus on continuous improvement and innovation while driving an exceptional customer experience and delivering first attempt success.
The role embraces an engaged, operationally focused culture where curiosity and collaboration thrive, working alongside a skilled, customer-focused team.
Matching Summary
We are expanding TELUS' national footprint through a multi-billion dollar investment in critical infrastructure, bringing world-leading networks to new customers across the country.
Skills & Requirements
Must-have
Program management of complex initiatives
Partner and vendor relationship management
Customer service escalation resolution
Dashboard and reporting tool development
Stakeholder communication and engagement
Nice-to-have
Change management leadership
Knowledge of Canadian telecommunications market
Bilingual in French and English
Experience with Outcome, JIRA, DOMO, MyWorld, Appian
Operationally focused and collaborative culture
Key Requirements
Bachelor's degree in Business, Computer Science, or Engineering
More than 5 years managing complex programs or cross-functional teams
Project Management certification (PMP, Agile or equivalent)
Experience with telecommunications infrastructure or fibre build programs